FAQS

What are your business hours?

Our business office hours are 8:30am – 5:30pm China Standard Time, You can leave a message for us on WhatsApp and we will reply to you as soon as possible.

How can I request a quote and sample?

You can contact us by WhtsApp or Email, We offer free samples and technical support, You only need to pay the shipping cost for the samples.

Guaranteed Price and Quality?

It is our commitment to provide you with the best value, at the best price, We are seeking for long-term and stable cooperation.
We have strict quality control
1. Testing of selected raw materials.
2. Comprehensive monitoring of production temperature and time
3. Sampling inspection of finished products.
4.Third-party testing can be provided based on your requirements.

Payment method?

Sample order:T/T, Western union and Paypal. Bulk order: T/T or L/C.

Packaging options?

Standard packaging includes 25kg bags, jumbo bags, and customized packaging with private labeling

Can I visit your company?

We cordially invite you to visit our company. This will be an excellent opportunity for you to gain in-depth insight into our activated carbon production processes, state-of-the-art facilities, and quality control measures. You will also have the chance to meet face-to-face with our professional team—including technical experts and sales representatives—to obtain all the information you need and have any questions answered.

What certifications do your activated carbon products have?

-ISO 9001: 2015 Quality Management System Certification Certificate
-ISO 14001:2015 Environmental Management System Certification Certificate
-ISO 45001:2018 Ocupational Health and Safety Management System Certification Certificate
-NSF International for Drinking water safety testing
-HALAL Complies with Islamic food standards